Dorotias Bwindi Resort

PRIVACY POLICY

At Dorotia's Bwindi Eco Tourism Resort, we are committed to protecting the privacy and security of our guests' personal information. This privacy policy outlines how we collect, use, and protect your personal data, and explains your rights and choices regarding your personal data.

Collection of Personal Data:

We collect personal data from you when you: • Make a reservation or booking inquiry through our website, email, or phone • Contact us through our website, email, or social media • Interact with us on social media • Participate in a contest, sweepstakes, or survey • Sign up for our newsletter or promotional emails

The personal data we collect may include:

• Your name and contact information (email address, phone number, and physical address) • Your payment information (credit card number, expiration date, and security code) • Your travel dates and preferences (room type, arrival and departure dates, and special requests) • Your communication preferences (language, communication channels, and frequency of communication) • Your feedback and reviews about our resort and services

Use of Personal Data:

We use your personal data to: • Process your reservations and payments • Communicate with you about your stay, including sending you confirmation emails, pre-arrival emails, and post-departure emails • Provide you with personalized services and recommendations, such as tailored room assignments and customized activity suggestions • Improve our services and facilities, including analysing guest feedback and reviews • Send you marketing communications, including newsletters, promotional emails, and special offers • Comply with our legal obligations, including tax laws and regulations

Protection of Personal Data:

We take the security of your personal data seriously. We use industry-standard encryption and security measures to protect your data from unauthorized access, disclosure, alteration, and destruction.

Disclosure of Personal Data:

We will not disclose your personal data to third parties without your consent, except where required by law or to protect our rights. We may share your personal data with: • Our employees, contractors, and agents who need to know your personal data to provide our services • Our third-party service providers, such as payment processors and email marketing platforms • Our partners and affiliates, such as tour operators and travel agencies • Government agencies and law enforcement authorities, as required by law

Your Rights:

You have the right to: • Access and correct your personal data • Request the deletion of your personal data • Object to the use of your personal data for marketing purposes • Restrict the processing of your personal data • Port your personal data to another organization

Contact Us:

If you have any questions or concerns about our privacy policy, please contact us at:

Dorotia's Bwindi Eco Tourism Resort

Kisoro, Uganda.

info@dorotiasbwindiresort.com / dorotiasbwindiresort@gmail.com

+256 786 447 236

Changes to Our Privacy Policy:

We may update our privacy policy from time to time. When we do, we will post the updated policy on our website and notify you of any material changes. By using our website or services, you consent to the collection, use, and disclosure of your personal data as outlined in this privacy policy.