Effective date: 1/12/2024
Last updated: 31/08/2025
Dorotia’s Bwindi Eco Tourism Resort respects your privacy. We know that when you share your personal information with us, you trust us to keep it safe. This Privacy Policy explains in simple terms what information we collect, why we collect it, how we use it, and how we protect it.
By booking a stay, visiting our resort, or using our website and services, you agree to this Privacy Policy.
- Information We Collect
When you interact with us, we may collect the following information:
Basic details: your full name, email address, phone number, and nationality.
Booking details: check-in/check-out dates, room type, number of guests, and any special requests.
Payment details: credit or debit card information, bank transfer details, mobile money, or other billing information.
Identification: passport number, ID card, or visa details (where required by Ugandan law for guest registration).
Travel information: arrival and departure times, transport arrangements, or tour bookings.
Preferences: food choices, activity interests, or accessibility needs.
Feedback and communication: reviews, comments, or messages you send us.
Online data: if you use our website, we may collect your IP address, device type, or browsing activity through cookies.
- Why We Collect Your Information
We only collect information for reasons that help us serve you better, including:
- To confirm and manage your booking.
- To provide the services you request (accommodation, meals, tours, transfers).
- To communicate with you before, during, and after your stay.
- To personalize your experience at our resort.
- To process secure payments and prevent fraud.
- To meet legal requirements (for example, guest registration with authorities).
- To improve our services through feedback and reviews.
- To send you updates, promotions, or offers — but only if you have agreed to receive them.
- How We Share Your Information
We treat your personal information with care. We do not sell or rent your data to anyone. We may only share it in these situations:
With trusted partners: such as banks, payment processors, or booking platforms that help us complete your reservation.
With service providers: such as tour operators, drivers, or guides — but only when needed to deliver services you have requested.
For legal reasons: if required by Ugandan law, government authorities, or in case of emergencies.
For safety: to protect you, other guests, our staff, or our property.
- How We Protect Your Data
Your security is very important to us. We use:
- Secure payment systems to handle transactions.
- Strong safeguards to prevent unauthorized access to your information.
- Limited access so that only staff who need your data for work can see it.
- How Long We Keep Your Information
We keep your information only for as long as it is needed:
- For bookings, payments, and stays, we keep records as long as necessary for accounting and legal purposes.
- For marketing or communication, we only keep your contact details until you ask us to stop.
- Your Rights
- You have control over your personal information. At any time, you can:
- Ask to see the information we hold about you.
- Ask us to correct any details that are wrong.
- Ask us to delete your information (unless we are required by law to keep it).
- Say no to receiving marketing messages.
- You can exercise these rights by contacting us (see section 10).
- Cookies and Website Use
Our website uses cookies (small files stored on your device) to:
- Remember your preferences.
- Make our website easier to use.
- Help us understand how visitors use our site, so we can improve it.
- You can disable cookies through your browser, but some parts of the site may not work as well.
- Children’s Privacy
Our services are mainly for adults. We do not knowingly collect personal information from children under 18 without parental or guardian consent.
- Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in law or our services. The latest version will always be available on our website or at our reception.
- Contact Us
If you have any questions or concerns about how we handle your information, please reach out to us:
Dorotia’s Bwindi Eco Tourism Resort
Address: Rushaga sector, Bwindi impenetrable forest, Kisoro, Uganda.
Offices: Buganda road flats, Block 664, Flat H
Phone: +256 786 447236 / +256 784 272240
Email: info@dorotiasbwindiresort.com / dorotiasbwindiresort@gmail.com
We will respond as quickly as possible.